KMG Mechanical
Documents
This page includes KMG Mechanical’s terms, privacy policy, and warranty information. These documents are provided so customers understand payment terms, workmanship warranty coverage, manufacturer warranty limitations, and service expectations before work begins.
Terms and Conditions
Effective Date: July 29, 2026
These Terms and Conditions apply to installation work, service and repair work, maintenance, equipment sales, and other services performed by KMG Mechanical, LLC, referred to below as “KMG Mechanical” or “Contractor.” The customer identified in the applicable proposal, estimate, work order, service request, or invoice is referred to as “Customer.”
These Terms and Conditions are intended for work performed in the State of New Hampshire. Nothing contained here is intended to waive or limit any right or protection that cannot lawfully be waived under applicable New Hampshire or federal law.
ESTIMATES, AGREEMENT, AND SCOPE OF WORK
Unless otherwise stated in writing, KMG Mechanical estimates and proposals are valid for thirty (30) days from the date issued. After that time, pricing, equipment availability, material costs, labor availability, rebates, permit fees, and scheduling may change. An estimate or proposal does not reserve equipment, materials, or an installation date until the required acceptance and deposit have been received.
The accepted proposal, estimate, work order, approved Change Orders, these Terms and Conditions, and any other written documents specifically incorporated into the project together form the Agreement between KMG Mechanical and Customer. KMG Mechanical is responsible only for the work specifically described in the accepted scope. Any work not specifically included is considered outside the scope.
Verbal discussions, recommendations, or estimates do not change the Agreement unless they are later incorporated into a written or electronically approved proposal, work order, or Change Order. The person accepting the Agreement represents that they are the property owner or have authority from the property owner to approve the work and accept the associated payment obligations.
The Terms and Conditions in effect on the date Customer accepts the proposal or authorizes the work will apply to that transaction.
CUSTOMER CANCELLATION RIGHTS
Any cancellation right provided by New Hampshire law or applicable federal law takes precedence over any conflicting cancellation or deposit provision contained in these Terms. When a transaction qualifies as a home solicitation sale or is otherwise subject to a statutory cancellation period, KMG Mechanical will provide the notices required by applicable law.
Nothing in these Terms is intended to prevent Customer from exercising a cancellation right available under applicable law.
DEPOSITS AND PAYMENT
Unless otherwise stated in writing, installation and project work requires a deposit equal to fifty percent (50%) of the contract price before the project is scheduled or equipment and materials are ordered. KMG Mechanical is not required to order equipment or materials in phases, and the deposit may be used to purchase or commit to equipment, materials, subcontracted work, permits, and other costs necessary to complete the project.
When a statutory cancellation period applies, Customer retains all cancellation rights provided by law during that period. After any applicable cancellation period has expired, a deposit remains refundable only until KMG Mechanical has begun work or committed funds toward the project. This may include ordering equipment or materials, paying supplier charges, obtaining permits, scheduling subcontractors, or incurring other project related costs. If Customer cancels after KMG Mechanical has incurred these costs, KMG Mechanical may retain the amount reasonably necessary to cover those expenses, including lawful restocking, freight, return, cancellation, or administrative charges actually incurred. Any remaining amount due to Customer will be refunded. Special order, custom, nonreturnable, or project specific equipment may be nonrefundable once ordered, subject to applicable law.
Customer agrees to pay the full amount due under the Agreement, including the accepted contract amount, approved Change Orders, permit charges, applicable taxes, and other authorized charges. Final payment for installation and project work is due upon substantial completion unless otherwise stated in writing. Payment for service, repair, diagnostic, and maintenance work is due upon completion unless other arrangements have been made in writing.
Substantial completion means the contracted HVAC or mechanical system has been installed and is capable of being used for its intended purpose. Minor punch list items, documentation, warranty registration, cosmetic corrections, or other items that do not materially prevent normal operation do not delay substantial completion or permit Customer to withhold the entire unpaid contract balance.
Past due balances may accrue interest at one and one half percent (1.5%) per month, or the maximum rate permitted by applicable law, whichever is less. A thirty five dollar ($35) fee may be charged for a returned check or rejected payment to the extent permitted by law.
PERMITS, INSPECTIONS, AND PROPERTY REQUIREMENTS
KMG Mechanical will obtain or coordinate permits only when permit procurement is specifically included in the accepted proposal or scope of work. When KMG Mechanical obtains a permit as a convenience to Customer, the permit cost may be passed through to Customer as stated in the proposal or an approved Change Order.
When permit procurement is not included, Customer is responsible for requirements assigned to the property owner. Customer is also responsible for homeowner association requirements, zoning restrictions, easements, covenants, property restrictions, and other property specific approvals unless KMG Mechanical expressly agrees to handle them in writing.
An inspection may reveal existing code deficiencies or conditions outside the original scope of work. Any correction required because of those conditions is considered additional work and may require a Change Order. KMG Mechanical is not responsible for reasonable delays caused by inspectors, permitting authorities, utility companies, or other governmental entities.
CHANGES AND ADDITIONAL WORK
Any material change to the agreed scope, equipment, project requirements, or contract price should be documented through a written or electronically approved Change Order before the additional work is performed whenever reasonably possible. A Change Order may include additional labor, materials, equipment, subcontractor charges, permits, or scheduling changes.
If KMG Mechanical discovers a condition that requires immediate action to protect people or property, prevent additional damage, or address an immediate safety concern, KMG Mechanical may stop work and take reasonable steps to secure the work area without prior Change Order approval. Additional corrective work beyond what is necessary to make the immediate condition safe will require Customer authorization whenever reasonably possible.
If Customer declines work that KMG Mechanical reasonably determines is necessary for safe or code compliant completion of the contracted project, KMG Mechanical may suspend or terminate the affected work.
SCHEDULING AND DELAYS
Installation dates, completion dates, and service arrival windows are estimates unless KMG Mechanical specifically guarantees a date in writing. KMG Mechanical will make reasonable efforts to complete work according to the expected schedule, but delays may occur because of weather, unsafe conditions, equipment shortages, manufacturer or supplier delays, shipping issues, inspections, utility delays, illness, labor availability, concealed conditions, Customer requested changes, government action, emergencies, or other circumstances outside KMG Mechanical’s reasonable control.
When a delay occurs, KMG Mechanical will make reasonable efforts to reschedule and complete the work. To the extent permitted by law, KMG Mechanical is not responsible for lost income, inconvenience, temporary lodging, temporary heating or cooling costs, loss of use, or similar consequential losses caused by a reasonable project delay.
EQUIPMENT, MATERIALS, AND SUBSTITUTIONS
KMG Mechanical may substitute incidental installation materials with functionally equivalent or better materials when necessary because of availability, code requirements, installation conditions, or normal field requirements. A major equipment substitution involving a different manufacturer or a material change in model, capacity, efficiency, or major system features will require Customer approval before installation unless the proposal already authorizes such a substitution.
Materials permanently incorporated into the completed installation become part of the project, subject to KMG Mechanical’s payment and lien rights. Unused materials, excess materials, reusable fittings, wire, piping, tubing, fasteners, offcuts, packaging, contractor stock, and other normal installation overages remain the property of KMG Mechanical unless otherwise agreed in writing. Project pricing is based on the completed installation and is not an itemized retail sale of every individual material quantity used or purchased. Customer is therefore not entitled to a refund for unused portions of bulk materials or normal project overages.
JOBSITE ACCESS, CUSTOMER RESPONSIBILITIES, AND OTHER TRADES
Customer will provide KMG Mechanical with reasonable access to the property and all areas necessary to perform the contracted work. Work areas must be reasonably safe, clear, and accessible. Customer is responsible for securing pets, supervising children, moving valuable or fragile personal property, and informing KMG Mechanical of known hazards or conditions that may affect the work. KMG Mechanical may stop work immediately when access is unsafe or obstructed, another person interferes with the work, or conditions exist that KMG Mechanical reasonably believes could cause injury or property damage. Additional labor or return visits caused by inaccessible work areas, Customer interference, or other conditions within Customer’s control may result in additional charges.
KMG Mechanical retains control over the means and methods used to perform its contracted work and may use properly qualified subcontractors or independent trades when included in the project. This may include licensed electrical or other specialty work. Work performed by contractors hired directly by Customer is not the responsibility of KMG Mechanical.
Electrical work, structural work, excavation, ductwork, carpentry, painting, or other trade work is included only when specifically stated in the accepted scope.
CONCEALED AND PREEXISTING CONDITIONS
KMG Mechanical estimates are based on conditions that are reasonably visible or known when the work is quoted. Mechanical work often involves systems, piping, wiring, structures, and components that cannot be fully evaluated until work begins. Concealed or unforeseen conditions may include hidden piping or wiring, water damage, structural problems, deteriorated materials, improper previous installations, code deficiencies, inadequate electrical service, blocked or damaged ductwork, concealed gas piping, buried utilities, or inaccessible equipment.
Work required because of concealed or unforeseen conditions is not included in the original price unless specifically stated in the accepted scope and may require additional Customer approval.
KMG Mechanical is not responsible for defects, deficiencies, performance limitations, or compatibility problems involving existing equipment or components that are not being replaced as part of the contracted work. This includes existing ductwork, hydronic piping, gas piping, refrigerant piping, condensate piping, electrical wiring, thermostats, controls, chimneys, venting, pumps, zone controls, electrical panels, building insulation, windows, doors, and other building components.
Any additional work required to make an existing system or component safe, compatible, operational, or code compliant is outside the original scope unless specifically included.
EQUIPMENT SIZING AND SYSTEM PERFORMANCE
Equipment sizing and system design are based on the information and services included in the applicable proposal. When a formal load calculation or system design calculation is specifically included or required, KMG Mechanical will use applicable industry accepted methods and available building information.
Unless expressly stated otherwise, replacement of existing equipment does not represent that KMG Mechanical performed a complete ACCA Manual J, Manual S, or Manual D calculation. When Customer elects to replace equipment based on existing system size, existing zoning, existing ductwork, or limited building information, system performance may be affected by conditions outside KMG Mechanical’s control.
KMG Mechanical does not guarantee identical temperatures in every room or guarantee a specific utility cost, energy savings amount, or operating expense unless such a guarantee is expressly stated in writing.
EXISTING REFRIGERANT LINES, GAS PIPING, AND DUCTWORK
When an existing refrigerant line set is reused, KMG Mechanical may inspect, pressure test, evacuate, flush, or otherwise evaluate the line set as appropriate for the equipment and installation. If the line set cannot achieve acceptable testing or evacuation conditions, or KMG Mechanical determines that its condition may compromise system reliability, replacement will be recommended. If Customer declines recommended replacement, KMG Mechanical is not responsible for leaks, contamination, restrictions, moisture, oil compatibility issues, performance problems, compressor damage, or other failures caused by or attributable to the reused line set. Nothing in this section is intended to change a manufacturer warranty independently provided by the equipment manufacturer.
Unless specifically included in the scope, KMG Mechanical is not responsible for concealed, inaccessible, deteriorated, improperly sized, leaking, or otherwise deficient existing gas piping. Discovery of a gas leak, unsafe condition, improper installation, or code deficiency may require KMG Mechanical to stop work or isolate affected equipment until the condition is corrected. Testing, diagnosis, repair, replacement, or modification of gas piping outside the contracted scope will require additional Customer authorization.
KMG Mechanical is also not responsible for the condition, sizing, leakage, balancing, airflow, noise, static pressure, or performance of existing ductwork, registers, grilles, dampers, or zoning components unless replacement or modification is specifically included. New equipment connected to existing ductwork may reveal preexisting airflow or comfort problems that were not created by the new equipment.
PROPERTY PROTECTION, ACCESS AREAS, AND COSMETIC RESTORATION
KMG Mechanical will use reasonable care while working at Customer’s property. Customer is responsible for removing or protecting furniture, electronics, decorations, vehicles, valuables, landscaping, and other personal property located within or near the work area. KMG Mechanical is not responsible for damage caused by Customer’s failure to remove or protect items from a reasonably necessary work area unless the damage results from KMG Mechanical’s negligence.
Unless specifically stated in writing, KMG Mechanical does not provide finish carpentry, drywall repair, plaster repair, painting, wallpaper repair, flooring repair, masonry repair, siding repair, roofing repair, landscaping, finish trim work, or other cosmetic restoration. Reasonable openings, penetrations, fastening locations, equipment footprints, abandoned holes, discoloration, or other evidence of mechanical equipment may remain after installation.
Customer is responsible for providing reasonably safe access to attics, crawlspaces, mechanical rooms, roofs, and other restricted work areas. KMG Mechanical may refuse to use unsafe attic stairs, ladders, access panels, platforms, or structural components. Removal, enlargement, modification, or restoration of access openings is not included unless specifically stated in the scope. Additional work required to create safe access may result in additional charges.
HAZARDOUS MATERIALS AND CONDITIONS
KMG Mechanical is not an environmental testing or remediation contractor unless specifically stated otherwise. KMG Mechanical does not assume responsibility for identifying, testing, removing, disturbing, transporting, or remediating asbestos, mold, lead containing materials, vermiculite insulation, contaminated soil, biological hazards, hazardous chemicals, or other hazardous substances outside KMG Mechanical’s licensed and contracted scope.
If suspected hazardous materials or unsafe concealed conditions are discovered, KMG Mechanical may stop work until the condition has been evaluated or corrected by an appropriate qualified party. Costs and delays associated with remediation are Customer’s responsibility unless otherwise required by law.
KMG MECHANICAL WORKMANSHIP WARRANTIES
Unless otherwise stated in writing, KMG Mechanical provides a one (1) year workmanship warranty on installation work performed by KMG Mechanical. The warranty begins on the date of substantial completion and covers correction of defects caused by KMG Mechanical’s installation workmanship.
Service and repair work performed by KMG Mechanical carries a thirty (30) day workmanship warranty unless otherwise stated in writing. This warranty applies only to the specific repair performed and does not constitute a warranty of the entire system. A service call, diagnosis, or repair cannot guarantee that another component will not fail later.
KMG Mechanical workmanship warranties do not cover manufacturer defects, normal wear, lack of maintenance, misuse, abuse, neglect, power quality problems, power surges, utility problems, flooding, freezing, lightning, fire, environmental conditions, pests, acts of nature, unauthorized modifications, work performed by others, preexisting conditions, or failures unrelated to KMG Mechanical’s workmanship.
Customer must provide KMG Mechanical reasonable access and an opportunity to inspect any alleged workmanship issue.
MANUFACTURER WARRANTIES AND CUSTOMER SUPPLIED EQUIPMENT
Equipment and parts may include warranties provided directly by their manufacturer. These warranties are separate from KMG Mechanical’s workmanship warranties and are subject to the manufacturer’s own terms, registration requirements, limitations, and claim procedures.
When equipment registration is specifically included, KMG Mechanical will make reasonable efforts to register eligible equipment using information supplied by Customer. KMG Mechanical does not guarantee that a manufacturer will approve or pay a warranty claim. Unless otherwise stated in writing, a manufacturer parts warranty does not include KMG Mechanical labor after KMG Mechanical’s applicable workmanship warranty has expired.
Manufacturer warranty claims may require Customer to pay for replacement parts, freight, labor, refrigerant, diagnostic charges, or other expenses before KMG Mechanical receives a manufacturer credit. When KMG Mechanical later receives a manufacturer credit that applies to an amount previously paid by Customer, KMG Mechanical will apply or return that credit as appropriate.
KMG Mechanical does not provide a warranty on equipment, materials, or parts supplied by Customer or purchased from another party. KMG Mechanical is not responsible for their suitability, compatibility, quality, condition, completeness, shipping damage, manufacturer support, warranty eligibility, or performance. Any KMG Mechanical workmanship warranty offered for installation of Customer supplied equipment applies only to KMG Mechanical’s installation workmanship. Additional labor resulting from missing, damaged, incorrect, incompatible, or defective Customer supplied equipment may be charged separately.
CUSTOMER MAINTENANCE RESPONSIBILITIES
Customer is responsible for normal equipment maintenance after installation or repair, including filter replacement, cleaning, condensate maintenance, required annual maintenance, and other maintenance recommended by the equipment manufacturer.
Failure to perform maintenance does not automatically eliminate unrelated KMG Mechanical workmanship coverage. However, KMG Mechanical is not responsible for damage, failure, reduced performance, or operating problems caused or worsened by inadequate maintenance.
WARRANTY CLAIMS AND KMG MECHANICAL’S RIGHT TO INSPECT
Customer should notify KMG Mechanical within a reasonable time after discovering an alleged defect or workmanship issue and allow KMG Mechanical a reasonable opportunity to inspect the condition. KMG Mechanical will have a reasonable opportunity to correct verified defective workmanship covered by its warranty before Customer hires another contractor to perform corrective work.
This requirement does not prevent Customer from taking reasonable immediate action when necessary to protect people or property during an emergency.
KMG Mechanical is not responsible for charges from another contractor when KMG Mechanical was not given a reasonable opportunity to inspect and correct the alleged issue. A dispute involving one portion of the work does not relieve Customer from the obligation to pay undisputed amounts when due.
SUSPENSION OR TERMINATION OF WORK
KMG Mechanical may immediately suspend work when KMG Mechanical reasonably believes a condition creates a safety risk, property damage risk, code issue, interference with the work, or another condition making continued work inappropriate.
KMG Mechanical may terminate the Agreement because of material nonpayment, repeated interference, refusal to authorize work necessary for safe completion, material Customer breach, or other substantial cause after reasonable written notice when notice is practical and legally required.
If work is terminated after procurement or performance has begun, Customer remains responsible for completed work, equipment and materials purchased or committed to the project, approved Change Orders, subcontractor charges, permit costs, reasonable demobilization expenses, and other amounts lawfully due.
PHOTOGRAPHS AND PROJECT RECORDS
Customer authorizes KMG Mechanical to photograph or record the work area, equipment, model and serial information, installation conditions, existing conditions, completed work, and other relevant jobsite conditions for documentation, quality control, warranty administration, safety, training, dispute resolution, and internal business records.
KMG Mechanical will make reasonable efforts to avoid unnecessary personally identifying information in project documentation. Public use of photographs for advertising, social media, website content, or other marketing should be handled separately when the image contains identifying information or recognizable private property.
Customer agrees that proposals, estimates, invoices, photographs, service notes, emails, text messages, Jobber records, electronic approvals, and other electronic communications may be maintained as business records and may be used as evidence of communications, approvals, jobsite conditions, work performed, and payment history.
ELECTRONIC ACCEPTANCE
KMG Mechanical and Customer may conduct business electronically. Electronic signatures and approvals through Jobber or another agreed electronic platform may be used to accept proposals, Change Orders, work orders, and other agreements to the extent permitted by applicable law.
Electronic communications do not change the agreed scope or contract price unless they constitute or document an approved Change Order or other written modification accepted by the parties.
INSURANCE, CUSTOMER CAUSED LOSSES, AND RISK OF LOSS
KMG Mechanical will maintain insurance required by applicable law for its operations, and Customer is responsible for maintaining appropriate property insurance for the premises and personal property.
To the extent permitted by law, Customer is responsible for losses, claims, damages, or additional costs caused by Customer’s negligence, inaccurate information, unauthorized modifications, unsafe conditions under Customer’s control, interference with the work, or failure to comply with the Agreement. Nothing in these Terms requires Customer to assume responsibility for loss caused by KMG Mechanical’s own negligence where such responsibility cannot legally be transferred.
Once equipment or materials are permanently installed or incorporated into the property, Customer is responsible for subsequent theft, vandalism, fire, flooding, freezing, utility damage, acts of nature, or other losses not caused by KMG Mechanical. This does not alter KMG Mechanical’s responsibility for covered workmanship or damage resulting from KMG Mechanical’s negligence.
LIMITATION OF DAMAGES
To the fullest extent permitted by law, KMG Mechanical is not responsible for indirect, incidental, special, or consequential damages resulting from an equipment failure, covered workmanship issue, project delay, or contractual dispute. These damages may include lost income, lost business, temporary lodging, inconvenience, loss of use, food loss, or similar losses.
Nothing in these Terms excludes or limits responsibility that cannot legally be excluded or limited.
NONPAYMENT AND COLLECTIONS
Failure to pay an amount lawfully due constitutes a material breach of the Agreement. KMG Mechanical reserves all collection and enforcement remedies available under applicable law, including court action, collection services, and mechanic’s lien rights when applicable.
Customer may be responsible for reasonable court costs, lien related costs, collection expenses, and attorney fees only to the extent those costs are recoverable under applicable law, contract, or court order. Nothing in these Terms creates lien or collection rights beyond those provided by applicable law.
GOVERNING LAW, SEVERABILITY, AND ENTIRE AGREEMENT
For work performed in New Hampshire, the Agreement is governed by applicable New Hampshire and federal law. Any legal proceeding involving work performed in New Hampshire will be brought in a court having proper jurisdiction and venue under applicable law.
If any portion of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law. An invalid provision should be interpreted as narrowly as reasonably necessary to comply with applicable law while preserving its intended purpose when possible.
The accepted proposal, estimate, work order, approved Change Orders, these Terms and Conditions, and any specifically incorporated written documents constitute the entire Agreement regarding the contracted work. No verbal statement or prior discussion changes the Agreement unless later incorporated into a written or electronically approved modification.
IMPORTANT NEW HAMPSHIRE CUSTOMER CANCELLATION NOTICE
For transactions to which New Hampshire home solicitation cancellation requirements apply:
ANY BUYER MAY CANCEL THIS TRANSACTION ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE DATE OF THIS TRANSACTION.
Additional cancellation notices and forms will be provided when required by applicable New Hampshire or federal law.
By accepting an applicable KMG Mechanical proposal, estimate, work order, service authorization, or Change Order, Customer acknowledges that they have been provided access to these Terms and Conditions and agrees to the Terms applicable to the accepted work, subject to any consumer or cancellation rights provided by law.
KMG Mechanical
(603) 919-7929
www.kmgmechanical.org
YOUR COMFORT IS OUR COMMITMENT
Privacy Policy
Last Updated: July 29, 2026
KMG Mechanical, LLC, referred to in this Privacy Policy as “KMG Mechanical,” “we,” “us,” or “our,” respects the privacy of our customers, website visitors, business contacts, and others who interact with us. This Privacy Policy explains how KMG Mechanical collects, uses, stores, protects, and shares personal information through our website, customer communications, service operations, and other business activities.
This policy is intended to provide clear information about our privacy practices. Nothing in this policy is intended to limit any privacy right that applies under federal, state, or other applicable law.
INFORMATION WE COLLECT
KMG Mechanical may collect information that you provide directly to us, including your name, service address, mailing address, email address, telephone number, billing information, service history, equipment information, model and serial information, job notes, warranty information, estimates, invoices, appointment details, and other information needed to provide or support our services.
We may also maintain records of communications with you, including emails, text messages, website submissions, and notes regarding telephone conversations. When appropriate for service documentation, we may collect photographs or videos of equipment, work areas, existing conditions, completed work, model and serial labels, and other jobsite conditions.
When you use our website, KMG Mechanical and the technology providers that support the website may automatically receive information such as your Internet Protocol address, browser type, device information, pages viewed, referring pages, approximate location derived from your Internet Protocol address, cookies, and general website usage information.
HOW WE COLLECT AND USE INFORMATION
Information may be collected when you call, email, text, submit a website form, request service, approve an estimate, schedule an appointment, make a payment, communicate with KMG Mechanical through Jobber, meet with us at a property, or otherwise interact with our business.
KMG Mechanical uses personal information to respond to inquiries, schedule and perform services, prepare estimates and invoices, process payments, maintain service and equipment records, register eligible equipment, administer warranty claims, communicate about appointments and projects, coordinate permitted subcontractors or other trades, comply with legal and licensing obligations, protect our business and customers, resolve disputes, improve our services, and maintain appropriate business records.
We may also use information for other purposes that are reasonably related to the reason it was collected or with your consent when consent is required.
WEBSITE, WIX, COOKIES, AND ANALYTICS
KMG Mechanical operates its website using the Wix platform. Wix and other website tools may process information necessary to operate, secure, maintain, and improve the website. This may include Internet Protocol addresses, browser and device information, page interactions, referral information, cookies, and similar website activity data.
Our website may use cookies and similar technologies that help pages function properly, remember visitor preferences, understand website traffic, measure performance, and improve the customer experience. Some cookies are necessary for website operation, while other cookies may support analytics or optional website features. Where available, visitors may manage cookie choices through website settings or their browser settings.
Third party applications or services connected to our website may maintain their own privacy practices. KMG Mechanical uses reasonable care when selecting business technology providers but does not control the independent systems or privacy practices of those providers.
JOBBER AND CUSTOMER MANAGEMENT
KMG Mechanical uses Jobber as a customer management platform to help manage scheduling, customer records, estimates, invoices, payments, service history, job notes, appointment communications, and related business operations. Information entered into or processed through Jobber is used for legitimate KMG Mechanical business purposes associated with providing and managing services.
Jobber processes information as a technology and service provider and maintains its own privacy and security practices. Information maintained through Jobber may include customer contact information, service addresses, appointment details, job records, communications, photographs, invoices, payment status, and other information connected to a customer account or project.
PAYMENTS AND BILLING INFORMATION
When you make an electronic payment, payment information may be processed through Jobber Payments or other authorized payment providers used in connection with KMG Mechanical services. KMG Mechanical may retain transaction records such as the amount paid, payment status, invoice information, refunds, credits, and related billing records.
Detailed payment card information may be handled directly by authorized payment processors rather than stored in KMG Mechanical business records. KMG Mechanical does not intentionally retain complete payment card numbers in its own ordinary customer records. Payment providers may collect and process information under their own privacy and security practices.
TEXT MESSAGES, EMAILS, AND CUSTOMER COMMUNICATIONS
KMG Mechanical may communicate with customers by telephone, email, and text message regarding service requests, appointment confirmations, scheduling updates, arrival information, estimates, invoices, project updates, warranty matters, customer support, and other communications related to requested or existing services.
Promotional communications will be sent only when permitted by applicable law and when any required consent has been obtained.
For text messaging, message frequency varies and message and data rates may apply. You may opt out of text messages by replying STOP. You may reply HELP for assistance or contact KMG Mechanical at (603) 919-7929 or info@kmgmechanical.org.
Opting out of text messaging does not prevent KMG Mechanical from contacting you through another appropriate method when reasonably necessary to manage an existing service request, account, payment matter, or legal obligation.
KMG Mechanical does not sell mobile information. Mobile phone information, text messaging opt in information, and SMS consent are not shared with third parties, affiliates, or partners for their own marketing or promotional purposes.
PHOTOGRAPHS AND JOBSITE RECORDS
KMG Mechanical may take photographs or videos of equipment, work areas, installation conditions, model and serial information, existing conditions, completed work, and other relevant jobsite conditions for service documentation, quality control, warranty administration, safety, training, dispute resolution, and internal business records.
KMG Mechanical will make reasonable efforts to avoid unnecessary personally identifying information in project documentation. Public use of photographs for advertising, social media, website content, or other marketing will be handled separately when an image contains identifying information or recognizable private property.
HOW INFORMATION MAY BE SHARED
KMG Mechanical does not sell or rent personal information. We may share information when reasonably necessary with service providers that support our business, including website hosting and technology providers, customer management and scheduling providers, payment processors, communication providers, software vendors, and other companies that help us operate our business.
Information may also be shared with equipment manufacturers or distributors when necessary for equipment registration, technical support, rebates, parts processing, or warranty claims; with licensed subcontractors or other service providers when necessary to perform contracted work; with professional advisors when appropriate; or with government agencies, courts, insurers, or other parties when required by law or reasonably necessary to protect legal rights, safety, property, or legitimate business interests.
KMG Mechanical expects service providers that receive personal information to use appropriate safeguards and to process information only for appropriate business purposes.
DATA SECURITY AND RETENTION
KMG Mechanical uses reasonable administrative, technical, and physical safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. No method of electronic transmission or storage can be guaranteed completely secure, and KMG Mechanical cannot guarantee absolute security.
Information is retained for as long as reasonably necessary for the purposes for which it was collected and for legitimate business needs, including customer service, equipment and warranty history, accounting, taxes, licensing, insurance, dispute resolution, legal obligations, collections, and enforcement of agreements.
Information may therefore be retained after a service call or project has been completed when there is a legitimate business or legal reason to keep it.
YOUR PRIVACY CHOICES
You may contact KMG Mechanical to request access to personal information we maintain about you, ask that inaccurate information be corrected, request deletion of information where appropriate, ask questions about how information is used, or withdraw optional communication consent. Depending on applicable law and the circumstances of the request, additional privacy rights may also apply.
KMG Mechanical may need to verify your identity before completing certain requests. Some information may not be deleted or restricted when retention is reasonably necessary for accounting, taxes, warranty records, payment obligations, legal compliance, dispute resolution, safety, fraud prevention, contract enforcement, or other legitimate business purposes.
CHILDREN AND INDIVIDUALS UNDER 18
KMG Mechanical services and website are intended for adults. KMG Mechanical does not knowingly collect personal information from individuals under the age of eighteen (18). Our contracting and service activities are intended for property owners, authorized adults, property managers, businesses, and other persons legally authorized to request or approve the services being provided.
If KMG Mechanical becomes aware that personal information from an individual under the age of eighteen (18) has been submitted without appropriate authorization, we will take reasonable steps to review the situation and delete the information when appropriate and when retention is not otherwise required by law or necessary for safety or legitimate business records.
CHANGES TO THIS PRIVACY POLICY
KMG Mechanical may update this Privacy Policy from time to time as our business practices, technology, services, or legal requirements change. The current version will be posted on our website with the date it was last updated.
When appropriate, KMG Mechanical may provide additional notice of material changes.
CONTACT KMG MECHANICAL
Questions, privacy requests, or concerns about this Privacy Policy or the way KMG Mechanical handles personal information may be directed to KMG Mechanical using the contact information below.
KMG Mechanical, LLC
(603) 919-7929
Warranty and Workmanship Policy
Last Updated: July 29, 2026
This Workmanship and Warranty Policy explains the warranty coverage provided by KMG Mechanical, LLC and is incorporated into and subject to the KMG Mechanical Terms and Conditions applicable to the work performed. If this Policy conflicts with an accepted proposal or the applicable Terms and Conditions, the governing contract documents will control.
Nothing in this Policy is intended to waive or limit any right or remedy that cannot lawfully be waived or limited.
INSTALLATION WORKMANSHIP WARRANTY
Unless otherwise stated in writing, KMG Mechanical provides a one (1) year workmanship warranty on installation work performed by KMG Mechanical. The warranty begins on the date of substantial completion and covers the correction of defects that are directly attributable to KMG Mechanical installation workmanship.
The warranty applies only to the work performed by KMG Mechanical and does not convert a manufacturer product warranty into a KMG Mechanical warranty.
SERVICE AND REPAIR WORKMANSHIP WARRANTY
Unless otherwise stated in writing, service and repair work performed by KMG Mechanical carries a thirty (30) day workmanship warranty beginning on the date the repair is completed. This warranty applies only to the specific repair performed and does not constitute a warranty of the entire HVAC or mechanical system.
A completed repair or diagnostic visit does not guarantee that another component, another refrigerant leak, or another unrelated condition will not fail or become apparent after service.
WHAT THE WORKMANSHIP WARRANTY DOES NOT COVER
KMG Mechanical workmanship warranties do not cover manufacturer defects, normal wear, consumable components, misuse, abuse, neglect, failures caused or worsened by inadequate maintenance, power quality problems, power surges, utility interruptions, freezing, flooding, lightning, fire, weather events, pests, environmental conditions, concealed or preexisting defects, unauthorized alterations, work performed by others, or failures unrelated to KMG Mechanical workmanship.
KMG Mechanical is also not responsible under its workmanship warranty for conditions arising from existing equipment, wiring, piping, ductwork, controls, refrigerant line sets, gas piping, venting, drainage, or other components that were not included in the contracted work.
MANUFACTURER WARRANTIES
Equipment, parts, and materials may include warranties provided directly by their manufacturer. Manufacturer warranties are separate from KMG Mechanical workmanship warranties and are governed by the manufacturer terms, registration requirements, exclusions, and claim procedures.
When equipment registration is included in the accepted proposal, KMG Mechanical will make reasonable efforts to register eligible equipment using information provided by the Customer. KMG Mechanical does not guarantee a manufacturer approval, warranty duration, or payment of a claim.
Unless otherwise stated in writing, manufacturer parts warranties do not include KMG Mechanical labor after the applicable KMG Mechanical workmanship warranty has expired.
Manufacturer warranty claims may require the Customer to pay for replacement parts, freight, labor, refrigerant, diagnostic charges, or other associated costs before a manufacturer or distributor credit is issued. When KMG Mechanical receives a manufacturer or distributor credit that applies to an amount previously paid by the Customer, KMG Mechanical will apply or return the applicable credit as appropriate.
CUSTOMER SUPPLIED EQUIPMENT AND PARTS
KMG Mechanical does not provide a product warranty on equipment, materials, or parts supplied by the Customer or purchased from another party. KMG Mechanical is not responsible for the suitability, compatibility, condition, completeness, quality, shipping damage, manufacturer support, warranty eligibility, or performance of customer supplied equipment or parts.
When KMG Mechanical agrees to install customer supplied equipment, any workmanship warranty specifically offered applies only to KMG Mechanical installation workmanship and does not cover the customer supplied product itself.
Additional labor resulting from missing, damaged, incorrect, incompatible, or defective customer supplied equipment may be charged separately.
MAINTENANCE RESPONSIBILITIES
Customers are responsible for normal equipment maintenance after installation or repair, including filter replacement, cleaning, condensate maintenance, annual service when recommended, and other maintenance required or recommended by the equipment manufacturer.
Failure to maintain equipment does not automatically eliminate unrelated workmanship coverage. However, KMG Mechanical is not responsible for failures, damage, reduced performance, or operating conditions caused or worsened by inadequate maintenance.
WARRANTY CLAIMS AND KMG MECHANICAL’S RIGHT TO INSPECT
A Customer who believes there is a workmanship issue should notify KMG Mechanical within a reasonable time after discovering the condition and provide reasonable access for inspection and diagnosis.
KMG Mechanical must be given a reasonable opportunity to inspect and correct verified defective workmanship covered by this Policy before the Customer authorizes another contractor to perform corrective work. This requirement does not prevent reasonable immediate action when necessary to protect people or property during an emergency.
KMG Mechanical is not responsible for charges from another contractor when KMG Mechanical was not provided a reasonable opportunity to inspect and correct the alleged workmanship issue.
DIAGNOSTIC FINDINGS AND SYSTEM CONDITIONS
Diagnostic findings are based on system conditions that are present and reasonably observable at the time of service. HVAC and mechanical systems may have multiple, intermittent, progressive, or unrelated failures.
Correction of one diagnosed condition does not guarantee that another component will not subsequently fail, that a separate refrigerant leak will not develop or become apparent, or that another existing condition will not affect system operation.
Warranty coverage is determined by whether the claimed condition is directly attributable to KMG Mechanical workmanship.
LIMITATION OF REMEDIES
For a verified workmanship defect covered by this Policy, KMG Mechanical’s primary obligation is to repair or correct the defective workmanship.
To the fullest extent permitted by law, KMG Mechanical is not responsible for indirect, incidental, special, or consequential damages resulting from an equipment failure, project delay, covered workmanship issue, or warranty claim.
Nothing in this Policy excludes or limits responsibility that cannot legally be excluded or limited.
NEW HAMPSHIRE CONSUMER RIGHTS
This Policy is intended for work performed in New Hampshire. Nothing in this Policy is intended to waive, disclaim, or limit any warranty, remedy, or consumer right that cannot lawfully be waived or limited under applicable New Hampshire or federal law.
The KMG Mechanical Terms and Conditions applicable to the work remain controlling in the event of any conflict.
CONTACT KMG MECHANICAL
Questions or warranty concerns may be directed to KMG Mechanical using the contact information below.
KMG Mechanical
(603) 919-7929
service@kmgmechanical.org
www.kmgmechanical.org
YOUR COMFORT IS OUR COMMITMENT